Shipping
Track your order: Once your order has been shipped, you will receive an email confirmation with your shipping details and a tracking number.
Estimated Delivery
We promise to deliver your order as quickly as possible.
After your garment has been custom made, please allow 7 days for production, estimated delivery times are as follows:
Europe: 1-3 days
USA / Canada: 2-4 days
South America: 3-5 days
Asia ( Japan / South Korea / China / Russia ) : 4-5 days
Taxes and dutie policies
Please note that the recipient is responsible for all local customs & import duties.
Estimated shipping time frames:
Europe: 1-3 days
USA / Canada: 2-4 days
South America: 3-5 days
Asia ( Japan / South Korea / China / Russia ) : 4-5 days
Returns
We hope that you love your Naked Clothing purchase as much as we do, but if you change your mind you have 14 days to return your goods.
For a full refund or exchange, the items must be returned in perfect and unused conditions (not be used, worn, washed, or damaged in any way), within 14 days from dispatch and returned in their original packaging. Please note that products that have been worn, used, or altered will not be accepted for return or exchange.
Please sign into your account. There you can easily request your refund and return information is provided to you.
Alternatively, you can also request a refund, by sending an email to info@gentstyle.com and we will give you all the assistance you may need.
The buyer will be contacted if the return cannot be accepted because it does not fulfill the conditions stated in the previous paragraph, in which case, the products will be returned. If the buyer refuses this shipment, the seller reserves the right to withhold the products and the corresponding purchase price.
Refund time and method
After the Seller has received the return and checked that all the requirements for the return are met, the Buyer will receive a confirmation email accepting the return, or, if the value of the products returned is found to have diminished, the Buyer will receive an email stating the amount withheld from the refund. Regardless of the method of payment used by the Buyer (e.g. credit/debit card, PayPal), the refund will be made by the Seller in the shortest possible time and in any case within fourteen (14) days of the date on which the return is accepted.
The actual time within which the amount due will be credited or in any case within which the amounts paid by the Buyer to purchase the Products will be returned will depend on the payment method used, as specified below:
- purchase by credit/debit card: the refund time depends on the credit/debit card operating company, but is normally within fourteen (14) days.
- purchase by PayPal: the refund will be paid into the Buyer’s PayPal account and will be immediately visible. Reimbursement to the credit card from the Buyer’s PayPal account will depend on the card issuer.